ServiceMax Zinc

3.8
422 reviews
50K+
Downloads
Content rating
Everyone
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Screenshot image
Screenshot image

About this app

Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.

Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands

Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role

Team Communication:
• Communicate 1:1 and in groups
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access

Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability

Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0
Updated on
Feb 20, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 3 others
Data is encrypted in transit

Ratings and reviews

3.8
407 reviews
Herbert Kidd
October 20, 2023
7.0 update is trash. . App delays opening and I've lost the ability to keep my groups organized. Send single notifications now per message, versus updating notifications per thread. Fortune 100 company using this service, would be a shame to lose such a big name.
6 people found this review helpful
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曹斌
September 23, 2023
Recent updates make the app more difficult to use. 1. It freezes for ages when you try to send photos to others! 2. It always crashes! 3. It could not work in the background, so you will not get messages from others in time! Just wondering whether we can go back to the old version.
8 people found this review helpful
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Ray Pichon
November 21, 2023
Zinc keeps crashing on android. At times i can not open and zoom into some photos
2 people found this review helpful
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What's new

We regularly update ServiceMax Zinc to improve app performance and user experience.