A Google user
These televisions are trash. Always having connection problems, the app won't detect the TV, and customer service was trash. I've never experienced such terrible tech support. She offered absolutely no help, not even one attempt at troubleshooting, not one procedure, and basically said that without the remote, I'm stuck, since there's no way to switch from letters to numbers to input the wifi password, and the password unfortunately must contain numbers, otherwise I would have changed it.
108 people found this review helpful
A Google user
Absolutely useless. I checked my TVs wifi IP address and its connected as is my phone. The app won't find it on the network. So I manually type in the Tv IP. The TV name populates in the top of the app. But when I use any key on said app I get the same prompt that the phone and TV need to be on the same network. So how pray tell does this app know what to call my TV after I've connected it but it somehow still isnt on the same network??? Garbage app to just give you adds. Keep searching.
16 people found this review helpful
A Google user
My TV wasn't detected on the WiFi network shared by my phone and my TV automatically, so I had to enter my IP address manually. But that wasn't a problem, and the app popped right up and across the top of the graphic (of the remote) was the msg: [TV]Phil TV detected However, any button pressed on the remote returned the same error msg: Your TV was not detected. Your smart TV and your tablet/phone must be connected to the same WiFi network. 1 word description: FAIL
62 people found this review helpful